Legal

Terms of Service

Last updated: November 10, 2026

These terms govern your use of gamerreach.org and the Gamer Reach peer-support program, run by Gamer Reach Inc, a New Jersey nonprofit corporation ("Gamer Reach", "we", "us"). By using the site or program you agree to them. If you don't agree, please don't use it.

1. What Gamer Reach is, and isn't

Gamer Reach connects adults who'd like company with volunteer gamers who have completed our training. It is peer support only. It is not therapy, counseling, medical advice or a crisis service. Our volunteers are not licensed clinicians and can't diagnose or treat any condition. We can't respond to emergencies in real time. If you or someone else is in immediate danger, call 911. In the US, call or text 988 any time.

2. Who can use it

Gamer Reach is for people who are 18 or older. By submitting a request, applying to volunteer or otherwise using the program, you confirm that you are at least 18. We do not offer the program to anyone under 18, and we may end access and delete the information of anyone we learn is under 18. If you are under 18 and need support, call or text 988 any time.

3. Requests and matching

Submitting a request does not guarantee a match, a response time or a number of sessions. Coordinators decide matches based on availability, games, platform and safety. We may decline or end a match at any time.

4. Community rules

Everyone, whether player or volunteer, agrees to:

  • Be respectful. No harassment, hate, threats, sexual content or pressure.
  • Keep sessions within Gamer Reach's guidelines. Volunteers may not give medical advice, offer money or gifts, meet in person, or move conversations to private channels the coordinator doesn't know about.
  • Protect your own privacy: don't share passwords, financial information or your home address.
  • Tell us about anything that worries you at safety@gamerreach.org.

We may suspend or remove anyone who breaks these rules.

5. Volunteers

Volunteers give their time without pay and are not employees or contractors of Gamer Reach. Volunteers must be 18 or older, complete screening and training, keep session information confidential except where safety requires sharing it with a coordinator, and follow our guidelines.

6. Donations and partnerships

Donations are processed by Stripe and are non-refundable except where required by law or as we decide in our discretion. Monthly gifts renew until cancelled; to cancel, email hello@gamerreach.org. Gamer Reach Inc is a 501(c)(3) public charity (EIN 87-2832543). Your gift is tax-deductible to the extent allowed by law, and your emailed receipt serves as your record. No goods or services are provided in exchange for donations. Impact Partner benefits are described when a partnership is approved and don't create any other obligation.

7. Your content

You're responsible for what you submit. You give Gamer Reach permission to use it to run the program as described in our Privacy Policy.

8. Our content

The Gamer Reach name, logo and site content belong to us or our licensors. You may not copy or reuse them without permission, except for fair personal, non-commercial use.

9. Disclaimers

Gamer Reach and the site are provided "as is" and "as available". We don't promise any particular result, and we don't guarantee that volunteers' conversations will help you or that the site will always be available or error-free.

10. Limit of liability

To the fullest extent the law allows, Gamer Reach, its directors, trustees, volunteers and staff aren't liable for indirect, incidental or consequential damages arising from your use of the site or program. Nothing in these terms limits liability that can't be limited by law.

11. Changes and ending use

We may update these terms and will change the date above. Continuing to use Gamer Reach means you accept the update. You can stop using Gamer Reach at any time. We can suspend access at any time.

12. Governing law

These terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. Disputes will be handled in the courts of Passaic County, New Jersey.

13. Contact

Gamer Reach Inc, 377 Valley Rd, Unit #3113, Clifton, NJ 07013, (201) 862-8009, hello@gamerreach.org